Website use
All trademarks, service marks, trade names and photography are the property of longtran.co and longtranconcept.co. No use of these may be made without the prior written consent from both websites. The logo, designs, advertisements, and photographic images described or displayed on the site are the intellectual property of longtranconcept.co and may not be used without permission.
Use restrictions
If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee (not according to the above table). The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.
Disclaimer
By using this site, you assume full necessary servicing or repairs of any equipment you use in connection with your use of this site, and that longtranconcept.co shall not be liable for any damages of any kind related to your use of this site.
Communications
We continuously make efforts to improve our Customer Care and service efficiency. Any suggestions, feedback, ideas or communication you provide us with will help us achieve this goal. Consequently, if you are on our mailing list, we may send you optional surveys, contests or promotions. However all non-personal information collected will be the property of longtranconcept.co.
Policy Changes
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy at any time. If our information practices change in the future, we will notify you by posting the policy changes on our website.
Contact us
If you have any questions or suggestions regarding our privacy policy, if you wish to be removed from our mailing list or for any other information, you may contact us at:
Long Tran
78 69th St #6A Guttenberg, NJ07093 U.S.A +1.646.531.3084
Shipping fees and delivery times All shipping services used by LONG TRAN provide a tracking number and full insurance. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined and the shipping fees will be adjusted unless otherwise requested. Days in the following table refer to business days.Please allow up to two business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping.Exact shipping options and transit times will be provided at checkout.
USA Standard - FREE (5 - 7 days) Only for U.S | Express (flat rate) - $15 (3 - 4 days)
We don't have "Overnight option", due to the processing time,weekend and holidays. However, you can contact us for urgent request. Express Worldwide.All orders (flat rate) - $50 (7 - 9 days) ¹ Orders must be made before 11:00 a.m. UTC Time to qualify for next day a.m. shipping. ² Some exceptions apply to select countries. Accurate transit times available on checkout. Missing tracking information. Please allow at least one business day after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please contact our Customer Care team here so that we can assist you further.
We use Google Analytics, a service provided by Google. This service gathers anonymous data regarding how people use our site and then provide us with visitor statistics, details of page views, etc. We use this data to help optimise our site for those of you that use it. If this makes you feel uncomfortable, you can opt-out of being tracked by Google Analytics here.
We also use CoreMetrics, which is another analytics tool. Again, we use this anonymous data only to help benefit our users. If you feel uncomfortable with this, you can also opt out here.
Once someone has visited our site, we'd like to think that our adverts would be relevant to that person, so we use a cookie that recognises you while you visit other sites and delivers our adverts to you. Hopefully you prefer this to adverts offering you miracle diet pills or a low-rate personal loan, but if you'd like to opt out you can do so here.
To deliver a content-rich site, and one that incorporates social functionality, we have several widgets that operate on the site - this can be anything from Twitter buttons to the software that powers blog comments. Collectively they make our website more interesting, but most of them use cookies as part of their operation. Here is a list of the third-parties tracking data on our site via cookies:
We are working to find out exactly what each of these widget does, but we are pretty confident that they all collect data anonymously unless you are already logged-in to their service.
While would love to offer a cookie-free version of our site, we are a small company and simply don't have the resources to provide and maintain one. You can, of course, set your browser to not accept cookies, but this will hinder core functionality of our site and many others. You can remove any cookies we have already put on your machine within your browser settings, or by pressing Ctrl+Shift+Delete, in many cases.
If you have any views on the cookies we are using, please contact us.
Items marked final sale cannot be returned. A Return Authorization number must be requested within 14 days of the order's delivery date. The item(s) must not be worn, altered or washed and be accompanied by original tags. Footwear must be accompanied by the original box in its original condition, without Post labels. We do not accept returns for underwear and swimwear. Shipping fees are not refundable. The balance will be refunded to your credit card within 5 business days of the reception of the item at the LONG TRAN warehouse. All returns must be authorized by us prior to the return. Please contact us by email or phone to make a Return Authorization request. The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service providing a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received without a Return Authorization number or that do not comply with the above may be denied at the discretion of LONG TRAN.
United States returns
Returns from the U.S. should be shipped via the United States Postal Service (USPS). Returns shipped with other services than USPS will incur brokerage fees which may be deducted from your return at the discretion of LONG TRAN. All returned items should be declared as a "Return of Canadian Merchandise" on the customs declaration; returned packages that don't have this mention on their custom declaration may not be successfully delivered to our warehouse and may incur additional fees. International returns All returned items should be declared as a "Return of Canadian Merchandise" on the customs declaration; returned packages that don't have this mention on their custom declaration may not be successfully delivered to our warehouse and may incur additional fees.
We guarantee that every transaction you make on LONG TRAN will be safe .
If you have any additional questions, concerns or comments please contact our customer services on info@longtran.co between our opening hours of Monday-Friday 9:30am – 5.30pm UTC.
If you need information about your order, our selection of products, or any gift-buying advice, the LONG TRAN customer service team are happy to help. Please contact us by emailing info@longtran.co Customer services are open from 09:30 until 17:30 GMT Monday to Friday.Interships
We are not looking for intern at the moment.
Any inquiry about interview, pulliing for photoshoot, Please fill out the form below and tel us more details (the purpose, what media, and so on)
